Privacy Policy

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TERMS AND CONDITIONS

Please read this “Terms and Conditions Policy Code: AK-ADMIN-POL/001” carefully before using the www.akaoru.com website and the Akaoru mobile application. Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, Artisans, Technicians, users, customers and other users who access this service.

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DISAGREE WITH ANY PART OF THE TERMS,THEN YOU MAY NOT ACCESS THE SERVICE.

  • You must be at least 18 years of age to use this You agree to provide and maintain accurate, current and complete information, including your contact information, valid means of identification; for notices and other communications from us and your payment information.
  • You are responsible for maintaining the Personal information shared in this platform remains confidential and will not be disclosed to any third-party except for security reasons.
  • Personal information shared on this platform is subjected to validation. You agree that we may take steps to verify the accuracy of information you have provided to us.
  • You are responsible for all activities that Customers must ensure that there is an exchange of codes, to further ensure that the worker is from the company (i.e., the customers must confirm that the booking number tallies with that given to the agent assigned for the task as well as the registration number on the part of the staff should be in line with that given to the customer, for security reasons).
  • The customers are accountable for the materials required to implement the job. Akaoru Service Provider Ltd is concerned with delivery of the task as well as the payment for the task completed.
  • Any of our staffs being sent to you must be properly dressed. Any of our staffs that portray indecency in their dressing should not be accommodated or welcomed.
  • kaoru gives warranties to our customers provided that such customers have paid all fees due and are not defaulting in any of their obligations.
  • Any communication that is outside the awareness of this platform shall be termed invalid and therefore at owner’s risk.
  • We reserve the right to modify or replace these terms and conditions at any time at our discretion. If a revision is to take effect, we will try to give prior notice to any new terms taking effect. What constitutes the change will be determined at our sole discretion.
  • You may terminate your agreement and close your account with Akaoru at any time, with effect from the last day of your subscription term, by sending an email to help@akaoru.com. Akaoru may terminate its relationship with you, or may terminate/suspend your accessibility to the Website and Services at any time.
  • Akaoru official minimum Installation or Service amount is ₦4,000.00 (Four Thousand Naira Only).
  • The appointment may be canceled by the Technician if the booking address is not the same as the location where the work will be performed and if the booking address changes.
  • You or a member of your family must be present at the vendor’s shop or office (Akaoru Market Place) before making any payment for materials or tools.
  • Dear customer, if our Technicians have listed any materials required for your work, please communicate with us or visit Akaoru Market Place to inquire about the cost of those materials. It is important to note that you should not give money directly to any of our Technicians for the purchase of materials. Instead, you can choose to purchase the materials from vendors on our platform, visit our office, or buy them yourself.

    • OUR TEAM

    We are a team of driven, creative people with the shared vision to be the best at what we do. Ambitious, passionate and determined, we all work towards the same goal: to make our customers happy. AKAORU M !!! AKAORU GI !!!

    ACCOUNTS AND MEMBERSHIP

    You must be at least 18 years of age to use the Website and Services.

    By using Our Website, Mobile App and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age.

    If you create an account on the Website, or Mobile App you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and start using the Services.

    Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

    We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

    We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill.

    If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

    Prohibited uses

    In addition to other terms as set forth in the Agreement, you are prohibited from using the Website, Akaoru Mobile App and Services:

  • To solicit others to perform or participate in any unlawful acts
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • To submit false or misleading information.
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape.
  • To interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

    • Technician Contract

    Technician Contract (Akaoru Service Provider Limited (A.S.P.L) Technician Information and Application Packet.)

  • (intellectual property) : Akaoru Service Provider Limited may provide a branded materials and /or equipment. You would not utilize or duplicate Akaoru Service Provider Limited logos without express consent and approval by writing.
  • You shall not make any misrepresentations, whether negligently or intentionally relating to this Agreement, or hold itself out to be an “agent” of Akaoru Service Provider Limited, except in the manner or to the extent contemplated in this Agreement.
  • You undertakes not to disclose any information of Akaoru Service Provider Limited or its customers/clients to any third party (including any other service provider).
  • You agrees not to make any public announcements about this document and/or his/her relationship with Akaoru Service Provider Limited, unless agreed to by Akaoru Service Provider Limited in writing.
  • Akaoru Service Provider Limited shall not be liable for any acts and/or omissions of the worker (you) . The worker (you) undertake to indemnify Akaoru Service Provider Limited , its officers and employees fully at all times from and against all costs, claims, proceedings, demands and expenses, including reasonable legal costs and expenses, which Akaoru Service Provider Limited may incur or become liable to pay by reason of any breach of this agreement or any claim, demand suit that may be made or brought against Akaoru Service Provider Limited with respect to the services rendered by the worker(you) under this agreement.
  • We will make the payment to you immediately or within one or two day after the client has paid and the task is completed. You must ask the customer for proof of payment.
  • Do not engage in any form of abuse, theft, or taking anything that does not belong to you from the client or customer’s house. Such actions may result in the termination of your employment and require you to fully reimburse the client or customer.
  • The parties may mutually agree in writing to terminate this Agreement at any time if the worker (you) breaches any material provision of this Agreement.
  • Any fake information given to us about yourself will call for the termination of your job.
  • A 10% or 20% fee will be collected from any amount charged to the client or customer for completing the assigned task.
  • All payments, including both the cost of materials/tools and the installation fees, are to be paid directly to the company account.
  • The appointment may be canceled by the Technician if the booking address is not the same as the location where the work will be performed and if the booking address changes.
  • You or a member of your family must be present at the vendor’s shop or office (Akaoru Market Place) before making any payment for materials or tools.
  • Dear customer, if our Technicians have listed any materials required for your work, please communicate with us or visit Akaoru Market Place to inquire about the cost of those materials. It is important to note that you should not give money directly to any of our Technicians for the purchase of materials. Instead, you can choose to purchase the materials from vendors on our platform, visit our office, or buy them yourself.